Shipping Policy

Effective Date: 26/08/2025

At Mavenoakley (Ashvi luxe), we aim to deliver your orders quickly and safely. Please read our shipping policy carefully to understand how we handle deliveries.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next working day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Timeframes

  • Standard Delivery (India): 3–7 business days depending on your location.
  • Express Delivery (if available): 2–4 business days (extra charges apply).
  • International Shipping: Currently not available.

Please note: Delivery timelines are estimates and may vary due to courier delays, festivals, or unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹[Insert Amount].
  • A standard shipping fee of ₹[Insert Amount] applies for orders below the free shipping threshold.
  • COD (Cash on Delivery) orders may attract an additional fee.
  • 4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your order directly on our courier partner’s website.

5. Delays & Exceptions

  • We are not responsible for delays caused by courier companies, customs clearance, or circumstances beyond our control.
  • If your order is delayed significantly, our team will contact you via email or phone.

6. Undeliverable Packages

  • If a delivery attempt is unsuccessful due to incorrect address, unavailability, or refusal to accept, the order may be returned to us.
  • In such cases, customers may be charged for re-shipping.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
  • If your order is lost in transit, we will arrange a replacement or issue a full refund after verification.

8. Contact Us

For shipping-related queries, please reach out to us:

📧 Email: mavenoakley@gmail.com
🌐 Website: https://mavenoakley.com